Last reviewed: 28 July 2026. This page explains how to delete your TerraceFarming account (app ID in.terracefarming.app), exactly what is removed, and what we are legally required to keep.
How to request deletion
Option 1 — in the app (immediate)
Open the TerraceFarming app and sign in.
Go to Profile → Settings → Delete account.
Type DELETE to confirm, then confirm again in the dialog.
Your account is deactivated and your personal data removed straight away, and you are signed out of every device.
Option 2 — by email
If you can no longer sign in, email [email protected] from the address registered on the account, with the subject "Account deletion request". We may ask one verification question to confirm the account is yours before acting — we will never ask for your password.
What is deleted
The following are erased from your account record immediately and cannot be recovered:
Your name and email address
Your mobile number and SMS alert preference
Your profile photo
Your Telegram chat link, if you connected one
Your password, all active sessions, and all remembered/trusted devices — you are signed out everywhere
Email and phone verification records, and any pending OTP
Once this is done the account can no longer be signed in to, by you or by anyone else. It cannot be restored — if you want to use TerraceFarming again you will need to create a new account.
What we must keep, and for how long
Indian law requires us to keep some records even after an account is deleted. These are kept detached from your identity wherever possible:
Orders, payments and invoices — 7 years, as required by the Income Tax Act, GST rules and the Consumer Protection (E-Commerce) Rules 2020.
Expert consultation records — 2 years from the consultation date.
Community posts and comments you published — these remain visible so that conversations other members took part in stay intact, but they are no longer attributed to your name. If you want your posts removed as well, say so in your deletion request and we will remove them.
A security audit entry recording that a deletion happened. It contains no personal data.
Error and crash logs — 30 days, then deleted.
Analytics and usage logs — 12 months, then anonymised or deleted.
How long it takes
In the app — immediate. Your personal data is removed as soon as you confirm.
By email — within 30 days of us verifying the request, and usually within 7 working days. We will email you to confirm once it is done.
Backups — encrypted backups are rotated on a rolling 30-day cycle, so deleted data disappears from backups within 30 days.
Before you delete
Active orders — deleting your account does not cancel an order that is already on its way. Cancel or complete it first, or contact support.
Active subscriptions — cancel any active plan before deleting, so it is not renewed.
Wallet points — any unused points are forfeited and are not refundable.