Last reviewed: 18 May 2026. We try to keep this short and plainspoken — if anything is unclear, write to [email protected] and we'll explain.
Order cancellation
Before dispatch: Cancel any time from your Orders page for a full refund. No questions, no cancellation fee.
After dispatch: If the package hasn't been delivered, refuse the delivery and the courier will return it. We refund the full amount once the package is back with the vendor.
After delivery (damaged / wrong item): Raise a return within 7 days of delivery. Replacement: We replace your return order within 7 days or we will initiate a refund which will be credited to your original payment method within 5-7 days. Perishables (live plants, seeds opened) and personalised items are exempt — see "Exceptions" below.
After delivery (correct, undamaged item): We don't accept change-of-mind returns or refunds once an order has been delivered as ordered, undamaged, and defect-free. Return/refund after delivery is only available for the damaged, wrong-item, or missing-item cases above.
Subscription cancellation
Cancel any time from Subscription settings. The current paid period continues until its end date — you keep access to Pro features until then.
We do not auto-renew. Every renewal is a fresh, user-initiated payment.
Mid-period cancellation does not pro-rate refund the unused portion — for that, write to support and we'll review case by case. Within the first 15 days of a new subscription you can request a full refund of the latest charge.
Refund timeline
Once we approve the refund, the money is sent back to your original payment method via Razorpay. RBI digital-payment rules give the upstream bank/wallet up to 5 working days from our authorisation — most reach you within 2–3.
Our SLA: Refund authorised within 2 working days of approving the cancellation/return. After that, the bank window of up to 5 working days applies — we don't control the bank leg but we'll chase Razorpay on your behalf if it slips.
Exceptions
We can't refund:
Live plants delivered alive and healthy (raise a damaged-on- arrival claim within 24 hours with photos if not).
Opened seed packets — quality cannot be re-verified.
Personalised items (custom-printed labels, custom soil mixes made to your terrace specs).
Digital products and expert consultations once delivered (a consultation is "delivered" when the agronomist sends their first written response).
How to raise a cancellation or refund request
Open the order or subscription on your account page and tap "Cancel" / "Request refund."
If the in-app flow doesn't fit your situation, email [email protected] with your order ID.
Still unresolved after 7 working days? Escalate to the Grievance Officer — they acknowledge within 24 hours and resolve within 15 days per IT Rules 2021.