Something went wrong? This is the person who fixes it.
If your order, your data, a vendor listing, or a community post hasn’t worked the way it should — this is the named officer who reads it personally and writes back. Real human, statutory clock.
Appointed under IT Rules 2021 · DPDP Act §13 · E-Commerce Rules 2020
Grievance Officer, TerraceFarming
Named officer: To be appointed before public launch
Operated by Abhishree Labs, the company behind the TerraceFarming platform.
The clock the law puts on us.
These aren’t aspirational targets. They’re the statutory deadlines we sign up to as soon as a grievance hits our inbox.
Email reply with a unique ticket reference, every time.
If we need longer, we tell you why before day 15 and give you a clear new date.
Unlawful UGC removed within 36 hours of a valid order, per IT Rules 2021 Rule 3(1)(d).
Six common categories. Plus everything else.
Order, refund, delivery, or vendor issues
Personal data — access, correction, or deletion (DPDP §11)
Misleading product claims, pricing, or labelling
Inappropriate community posts or vendor listings
Unsolicited messages, ads, or impersonation
Anything else — when in doubt, write in
Nodal Officer
Nodal Officer (regulatory liaison)
For correspondence from regulators, government agencies, or law-enforcement authorities. Until a separately appointed officer is in place, the Grievance Officer also serves as the Nodal Officer (combined roles are permitted for smaller entities).
You can escalate beyond us.
Personal-data grievance. After exhausting our internal process, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Consumer-protection grievance. You may approach the National Consumer Helpline on 1915 or file a complaint at consumerhelpline.gov.in.
Most issues sort out faster on the regular support channel. The grievance route is here when that hasn’t worked.
Last reviewed: . We update this page whenever the appointed officer changes.