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If your order, your data, a vendor listing, or a community post hasn’t worked the way it should — this is the named officer who reads it personally and writes back. Real human, statutory clock.
Appointed under IT Rules 2021 · DPDP Act §13 · E-Commerce Rules 2020
Named officer: Abhishek Sahu
Operated by Abhishree Labs, the company behind the TerraceFarming platform.
These aren’t aspirational targets. They’re the statutory deadlines we sign up to as soon as a grievance hits our inbox.
Email reply with a unique ticket reference, every time.
If we need longer, we tell you why before day 15 and give you a clear new date.
Unlawful UGC removed within 36 hours of a valid order, per IT Rules 2021 Rule 3(1)(d).
Order, refund, delivery, or vendor issues
Personal data — access, correction, or deletion (DPDP §11)
Misleading product claims, pricing, or labelling
Inappropriate community posts or vendor listings
Unsolicited messages, ads, or impersonation
Anything else — when in doubt, write in
For correspondence from regulators, government agencies, or law-enforcement authorities. Until a separately appointed officer is in place, the Grievance Officer also serves as the Nodal Officer (combined roles are permitted for smaller entities).
Personal-data grievance. After exhausting our internal process, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Consumer-protection grievance. You may approach the National Consumer Helpline on 1915 or file a complaint at consumerhelpline.gov.in.
Most issues sort out faster on the regular support channel. The grievance route is here when that hasn’t worked.
Last reviewed: . We update this page whenever the appointed officer changes.