We pick up the phone in Lucknow.
No call centres, no chatbots-pretending-to-be-humans. Email, WhatsApp, or call between 9 AM and 6 PM IST and a person on our team will get back to you the same business day.
Closed Sundays and listed Indian public holidays.
Rest of India by call, WhatsApp, or video consultation.
Five addresses, one less hop.
Mailing the right team gets you a real reply faster. Each address is monitored by the people who can actually help.
Order status, returns, account fixes, plant-health queries.
Housing societies, schools, CSR projects, nursery resellers — pricing on 25 kg+ orders.
Sell on TerraceFarming. Bring your FCO / Insecticides / FSSAI licence ready.
Interviews, photos, founder quotes — tell us your deadline and we'll make it.
DPDP Act access / correction / erasure requests. We respond within 30 days as the law requires.
Unhappy with how something was handled?
Indian law (IT Rules 2021, DPDP Act 2023, Consumer Protection E-Commerce Rules 2020) gives you a named Grievance Officer who must acknowledge your complaint within 24 hours and resolve it within 15 days. We’d rather it never gets there — but if it does, you have a direct line.
Grievance Officer detailsMost setup, repair and consultation work is bookable online — pick a slot and we’ll be in touch with the next step.